{"id":512,"date":"2023-09-06T18:45:58","date_gmt":"2023-09-06T18:45:58","guid":{"rendered":"https:\/\/pixels360live.wpenginepowered.com\/?page_id=512"},"modified":"2025-11-04T15:44:32","modified_gmt":"2025-11-04T19:44:32","slug":"service-support-and-security","status":"publish","type":"page","link":"https:\/\/locusrobotics.com\/locusone\/service-support-and-security","title":{"rendered":"Service, Support, & Security"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/div> <\/div>\n
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Service, Support, & Security<\/div>\n

WORLD-CLASS CUSTOMER SERVICE & SUPPORT<\/h1>\n
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\n Our Goal is Meeting Your Goals.
Every Day. <\/h2>\n

We\u2019re passionate about our robots. We\u2019re even more passionate about making sure that your deployment exceeds both your strategic and operational goals.<\/p>\n

Our world-class customer service and support team works with you every step of the way, from the initial planning and deployment process to ongoing operations, optimization, and updates. No matter how fast you grow or how complicated your business gets, we will always be with you to keep your Locus deployment working smoothly and efficiently.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Collaborative Planning & Deployment <\/h2>\n

We know every customer has different needs and goals. That\u2019s why we work closely with you to gain a thorough understanding of your facility, challenges, and your goals. Then we create a custom, detailed project implementation and site preparation plan that is designed to reach your objectives, both now and into the future.<\/p>\n

As we deploy, we continually test and evaluate everything, measuring results against your baseline metrics, performance goals and safety considerations. We train your team to be effective and self-sufficient in using the Locus Solution. Our online knowledge base delivers resources for the Locus robot operations and maintenance that\u2019s accessible at any time.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Always-on Operations Optimization & Support<\/h2>\n <\/div>\n
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\n Our dedicated team stays with you to measure, optimize, and keep the everything running smoothly. Locus provides 24\/7\/365 support worldwide at no additional cost to you.<\/strong> You\u2019ll also get real-time data reporting on your operations through the LocusONE platform. We\u2019ll also ensure that you always have the latest software updates, tools, and resources you need to keep your operations running smooth and worry-free.

From software upgrades and hardware maintenance to answering questions and optimize your operations, you\u2019ll get professional, personalized support whenever you need it.

It\u2019s how Locus delivers your success! <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Security & Compliance <\/h2>\n

Our customers trust us to increase their efficiency and productivity each day. They believe in our company, our employees, our software, and our co-bots. That\u2019s why we work every day to strengthen and keep that trust through ongoing security and compliance reviews, certifications, policies, and best practices.<\/p>\n Learn More<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ready To Get Started?<\/h2>\n

Let\u2019s talk about your operation and how Locus can help you achieve
your goals, today and into the future.<\/p>\n

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\n Get Started<\/a>\n Learn More<\/a>\n <\/div>\n \n
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